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Refund & Cancellation Policy

Payment Terms We would like to keep you informed that use of the “Services” may result in charges to you for the Services you request through the Mobile Application and Websites (“Charges”). Charges may include various service charges and product charges or any applicable taxes that may be mandatory by the government from time to time. At the time you schedule a service, we will record your preferred payment method information and validate your payment information. You authorize the payment of Charge(s) according to your preferred payment method information, or, if applicable, the payment of a cancellation fee if you cancel the Job. You agree not to make any alternative payment arrangement with the Driver who performs the Job. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result there from.

After you have Utilized Services obtained through your use of the Service, we will facilitate your payment of the applicable Charges as per the charges displayed in our Driver APP. Charges paid by you are final and non-refundable, unless otherwise determined by us. All Charges are due immediately. If your primary payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that we may, arrange collection agent, use a secondary payment method in your Account, if available.

We reserve the right to establish, remove and/or revise Charges for any or all Services at any time in our sole discretion. If the drives use the SALIK as per the need, or advised by you, you authorize the addition of those Charges during the final payment.

Online Payment United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. We accept payments online using Visa and MasterCard credit/debit card in AED currency. AAA will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. The payment for our products or services on our website and through APP, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. The user of this website is responsible for maintaining the confidentiality of their account. Once the user has bought a service and made online payment against it, they will receive instant payment confirmation via email and SMS. The confirmation email and SMS will reach the customer within completion of service and/or payment. The content and function of the services are provided to you "as is," without warranties of any kind, either express or implied. Limitation of Liability We cannot accept liability for any charges incurred as a result of errors in transaction initiated by you either by cash or by an alternate payment method. We are also not liable for any payment made to the operator or service provider exclusive of the fare indicated on the application. 

Refund Policy Refunds will be done only through the Original Mode of Payment. Once you made your payment for a service rendered, it’s not possible to refund your payment for your service. We will provide 100% refund of your payment only if the service has been cancelled before driver reaching your location from service start time. Cancellation or refund is not applicable for Membership purchased.

Termination; Cancellation Termination by AAA. We may terminate this Agreement or terminate or suspend your Account immediately at any time for any reason or for no reason upon notice to you. If we terminate or suspend your Account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your Account, we reserve the right to pursue any available legal action. When terminating your Account, we may delete the Account and any information in it. You have no ownership rights to your Account. 

Termination by You. You may terminate this Agreement by completely and permanently ceasing to use the Services (provided that there are no outstanding Services ordered under your Account). If you attempt to terminate this Agreement while there are still outstanding Services ordered under your Account, this Agreement shall not terminate until such Services have been performed or otherwise canceled as permitted by this Agreement.

Cancellation of Service. When a service is requested or scheduled, we generally notify you and make your Service request available for action at the backend. However, we cannot guarantee that a canceled Job will be selected by another Technician and rescheduled or that the Job Request will be completed. Technicians reserve the right to refuse a Job Request. You hereby agree to hold us harmless from any liability that may result from the cancellation of a Job or refusal of a Technician to complete a Job.